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| Nigel Barlow |
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| Travels From Country: United Kingdom |
Keynote Fee Range: Call for Fee  |
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Expert on Innovative Change Management & Customer Experience
Nigel Barlow has inspired individuals and companies around the world to creatively re-think their lives and businesses. A Re-thinker and agent provocateur himself, Nigel is one of the world’s most dynamic business speakers on creativity, innovative change management, customers, markets and brands. He brings passion and originality to his themes in a highly interactive and theatrical presentation.
Nigel is the author of two popular business books, Re-think — How to Think Differently and Batteries Included! Creating Legendary Customer Service.
Re-think — A re-thinker realizes that to differentiate yourself, you have to think differently! When you need to be a re-thinker, this book and presentation can show you how.
Batteries Included! — Here’s a new way, focused on the deeper psychological and creative needs of your customers, to transcend mere customer satisfaction and win legendary customer loyalty.
Nigel Barlow is a founding director of the Tom Peters organization in Europe and currently owns and runs Service Legends Ltd.
Nigel Barlow’s sought-after presentations are full of enthusiasm, wit and energy; Each presentation is customized using fresh thinking, real substance and inspiration.
Areas of Expertis: Branding, Customer Focus, Human Resources, Innovation and Creativity
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| Program Topics |
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| Optimistic Leadership - This is an interactive, inspiring, and challenging session that gives leaders real insight into how a bias for optimism can improve
outcomes, performance, and talent development. It works on the idea that optimism is more profound than mere positive thinking,and that even slight adjustments in attitude open up new possibilities to us. The Optimistic Leader is more open to new ideas and opportunities, is more curious and creative, and is simply more likely to succeed. |
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| Rethink: What would you like to re-think in your life or business? - Re-think inspires you to see fresh and innovative approaches to your personal and professional life. It guides you to a more creative and fulfilled future. Having successfully used the ideas with people all over the world, Nigel Barlow explains how to apply creative thinking to your everyday life.
This practical and accessible book has 20 major re-thinks and scores of tips, experiences and activities that you can apply to your own unique situation right away.
Should you re-think everything? No—you’d go crazy. But when you need to re-think something important, here’s how . . .
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| Batteries Included! Creating Legendary Customer Service - To inspire your customers’ loyalty, you must understand their human needs as deeply as possible. Here is a unique perspective on how to go beyond mere customer satisfaction that is based on psychology, creativity and the transcendental dimensions of your customers’ experience.Creating Legendary Customer Service is a “why-to” as well as a “how-to” book that uses creative imagination to anticipate the customer’s unspoken needs. The Batteries in the title are the inspiration, passion, and energy that you can recharge to create fabulous service for your customers. |
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| Becoming a Talent Factory - •The war for talent - sense and nonsense • Creating a culture of ‘players’, and rooting out the walking dead, spectators, and cynics
• The manager as super coach: enlivening your homegrown talent
• Why your organization is your people’s greatest resource and what to do about it • Becoming connoisseurs of talent inside and outside the business • The search for meaning in the workplace
• Innovative people development |
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| Inventing The Future - • The best way to predict the future is to invent it – but how? • Why stories are better than vision statements • Creative stories of the near future to inspire and clarify goals • How to have faith in the future: choosing possibility over impossibility
• Living your story - the leader’s journey |
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| Business Rocks - Waking Up To Creativity - •Music as a trigger for personal and business creativity • What it takes to be an original and not just a cover version • Finding your authentic voice or style • Going ‘unplugged’ –touching
hearts and minds • What’s your real company song? • Creating a business that really rocks |
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| Audience Feedback |
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| Awesome! Nigel’s unique blend of engaging content and entertaining style will capture the attention of virtually any audience. Beyond that he delivers on his core rethink message by ensuring the audience can take away practical methods for application thereby paving the way for adding value to any business proposition , QVC Television Channel |
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| Brilliant strategic session – exceeded all our expectations. , CIGNA Health International |
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| The participants’ response to your presentation and exercises is outstanding. I also felt your passion to the topics. , Nordea Finance |
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| I would really like to thank you for your excellent work on Saturday. So far, I’ve received many, many comments on how great the session was. You really exceeded our best expectations. , Microsoft |
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