Creating Raving Fans: Satisfied Customers Just Aren't Good Enough

Successful organizations have one common, central focus: customers. It doesn’t matter if it’s a business, a professional practice, a hospital or a government agency, success comes to those and only those who are obsessed with looking after customers. Based on the best-selling book Raving Fans by Ken Blanchard and Sheldon Bowles, this program focuses on three critical steps for developing "raving fans" and loyal customers. Your organization must first DECIDE what you want to do with customers. Since you can’t be all things to all people, it is best to focus on the things that your company does well. Next you must DISCOVER what it is that your customers really want within that framework. Learn to listen to their needs and innovate to get those needs met. The third step is to DELIVER PLUS ONE PERCENT. The key here is to consistently deliver what you say - and a little more.

Mission Possible: Creating a World-Class Organization While There's Still Time

Constant change is a way of life in business today. To stay competitive, you not only have to pay attention to what you are doing now to perform better, but what you have to do tomorrow to stay competitive in the future. "Mission Possible" offers the kinds of ideas that change the world. Dr. Blanchard’s mission, should you choose to accept it, is to not only make yourself and your business thrive in an era of killingly rapid change, but to become a world-class organization. Through his unique people-centered philosophy and wealth of insight, he will demonstrate how the seemingly impossible is now do-able. In his unique style, Dr. Blanchard will teach you: The Five Characteristics of Effective Organizations, The Importance of Managing the Present While Preparing for the Future, The Need to Have Empowered Employees on Empowered Teams.

Gung Ho: Turning People On in Your Organization

This uplifting and inspirational presentation is based on Gung Ho, Ken Blanchard’s latest best-selling book, coauthored with Sheldon Bowles (coauthor of Raving Fans). Ken will share three simple truths, based on Indian folklore and nature that gives foolproof management tools to increase productivity by fostering excellent morale in the workplace. This program will show you how to energize your employees with THE SPIRIT OF THE SQUIRREL-worthwhile work, THE WAY OF THE BEAVER - in control of achieving the goal, and THE GIFT OF THE GOOSE - cheering each other on. Ken is sure to turn on the people in your organization and help you stay on top in today’s ultra competitive world.

Everyone's a Coach: You Can Inspire Anyone to be A Winner