Customer Loyalty Expert
Lisa Ford is a speaker with over 20 years of experience presenting to businesses, associations and government. She speaks throughout the United States and internationally on topics of customer service, leadership, team issues and change. Lisa is best known for her work in the areas of customer service. She is the author of the videotape series How to Give Exceptional Customer Service, the #1 selling business tapes in the U.S. for over 3 years. Her other videos and audiotapes include: Developing a Customer Retention Program, Building a Customer Driven Organization: The Manager's Role and Personal Power. Her recent book is Exceptional Customer Service -- Going Beyond Good Service to Exceed the Customer's Expectations.
Lisa designs content personalized to the audience and issues they face. She has also customized numerous videos for clients to use in their ongoing education efforts. Lisa's experience includes working with Pfizer, Viacom, Edward Jones, CSX, Kaiser Permanente, Morton's of Chicago, Citgo, American Gas Association, American Diabetes Association and American Veterinary Medical Association.
In 2002, Lisa was inducted into the Speakers Hall of Fame by the National Speakers Association. She is one of 140 speakers who have been honored over 30 years. She also serves a Board Member of the College of Arts and Sciences at the University of Tennessee.
You struck a chord everyone could hear and lifted our enthusiasm greatly. You understand clearly what it takes to satisfy your customers and you set a great example.
To share a few comments, "It was the best conference - Red Cross or other wise - that I've ever been to. If this doesn't inspire our staff, nothing ever will." "Lisa Ford was great! Did you notice how everyone dashed back after break? No one wanted to miss a minute.
Once again, you were the overwhelming favorite of the conference—higher rated than either the opening or closing. You are one terrific speaker who has the ability to capture even the most critical listener