Nigel Barlow

Nigel Barlow

Expert on Practical Innovation and Changing Mindsets

Speaker Categories: Innovation and Creativity | Innovation | Human Resources & The Workforce | Branding and Marketing | Branding | Customer Focus

Travels From: -, United Kingdom.

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Nigel Barlow Bio
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Expert on Practical Innovation and Changing Mindsets

Nigel Barlow has inspired individuals and companies around the world to creatively re-think their lives and businesses. Nigel is an Agent Provocateur, Author, Creative Coach, and Keynote Speaker to many of the world’s leading organizations. He was a founding director of the Tom Peters company in Europe, and currently runs his own company. Until recently he was an Associate Fellow at the Saïd Business School, focusing on innovative change.

“Nigel Barlow’s energy and enthusiasm are quite simply astonishing. He manages to capture the attention of an audience and sustain their interest for long periods whilst at the same time getting to the heart of the business issue. Not only is Nigel a gifted speaker, he works bloody hard at what he does too! I can’t recommend him highly enough.” --Stuart McCullough, Director, Lexus GB

Nigel has helped many of the world’s leading organizations on every continent to rethink their lives and businesses. He is adept at working with multi-national groups, and his clients range from Apple to GSK to Microsoft to Nestle.

Area of Expertise

He is one of the world’s most dynamic business speakers, favoring the after-lunch spot as a suitable challenge to wake people up. He also facilitates creative retreats with top teams, helping them to rethink whatever they are stuck on.

Business Books

Nigel is the author of two popular business books, Re-think — How to Think Differently and Batteries Included! Creating Legendary Customer Service.  His book, Rethink – How To Think Differently (Capstone) draws on Nigel’s experience, successes, and failures. Whether you’re wanting to rethink your life situation, relationships, personal creativity, or a new business idea, Rethink is designed to provoke your creative self into coming up with the answer you already have inside you.
Nigel’s first book, Batteries Included! – Creating Legendary Customer Service (Random House) focuses on the deeper psychological and creative needs of custom­ers, to transcend mere customer satisfaction and win legendary customer loyalty. Successful service brands like Lexus have adopted his theme of becoming legendary for the experience they give their customers; Nigel helped them to win the coveted J D Power Gold Award in the UK. Tom Peters says of Batteries Included, “Nigel Barlow’s book is simple brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding ‘yes’. This book proves it!”

Nigel's newest book, Rock Up Your Presentation Or Pitch (Little Brown) discusses making presentations, talks, and lectures more compelling, interactive, passionate, and memorable using the creativity and performance of great modern music as the inspiration.


Nigel lives in Oxford, England, and Heathrow Departures Lounge – the majority of his business is international

Areas of Expertise: Branding, Customer Focus, Human Resources, Innovation and Creativity

The Mindset of a Disruptor

What does it take to transcend convention, upend assumptions and adopt a possibility mindset? This talk explores what, and how.

Garagista! Innovation as Everybody’s Business

Many of the world’s great disruptors were birthed in a garage. How do you bring this attitude and practice to bear on your greatest innovative challenges?

Digicare-The Customer Experience in an Online World

Retaining the human touch in digital times – and applying it to the on-line experience you provide for your users and customers

Millennial Mania - Managing the New Generation

There are over 80 million so-called ‘millennials’ in the USA alone. A generation with different values, expectations and attitudes towards work and technology. So how do we most effectively lead and market to this new cohort?

Future Curious

When the world is transforming and shaking beneath our feet, how do we find the time, space, and motivation to be curious about the new? Curiosity is the basis of creativity, so what are the tools to keep us thinking in fresh, and disruptive ways?

Rock your presentation

What if your presentations and pitches really rocked? The art of giving more compelling, passionate, and memorable talks is brought home with impact in this keynote or longer interactive session.
  • Rock Your Presentation - A New Guide to Speaking with Passion
    Rock Your Presentation - A New Guide to Speaking with Passion Purchase Book
  • Re-Think: How to Think Differently
    Re-Think: How to Think Differently Purchase Book
  • Batteries Included: Creating Legendary Customer Service
    Batteries Included: Creating Legendary Customer Service Purchase Book

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Testimonials

  • Awesome! Nigel’s unique blend of engaging content and entertaining style will capture the attention of virtually any audience. Beyond that he delivers on his core rethink message by ensuring the audience can take away practical methods for application thereby paving the way for adding value to any business proposition


    QVC Television Channel
  • Brilliant strategic session – exceeded all our expectations.


    CIGNA Health International
  • The participants’ response to your presentation and exercises is outstanding. I also felt your passion to the topics.


    Nordea Finance
  • I would really like to thank you for your excellent work on Saturday. So far, I’ve received many, many comments on how great the session was. You really exceeded our best expectations.


    Microsoft
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