TouchPoint Branding

This topic is appropriate for anyone at any level who is interested in delivering UNIQUE CUSTOMER EXPERIENCES. Executives will find it a unique approach to brand building that involves EVERY department in a holistic approach to serving customers. Middle managers will find it a roadmap to customer service success. Front line service personnel will learn what they must do to ensure that they deliver consistently positive experiences with customers.

Innovation--Fast Forward

This intense presentation underscores the necessity for companies to redesign their systems and processes to permit flexibility, innovation and speed. Your team will learn practical, action-oriented steps to capitalize on key trends driving the future of management, marketing, sales and customer service delivery. Participants in Fast Forward will discover their own "innovation quotient" and learn how to improve it so they can accelerate the pace of their innovation.

Change of Business - Warp Speed

While heightening participants' awareness of the exponential speed with which the global marketplace is changing, Rick shows that such velocity demands new and different ways of thinking. You'll learn how to launch proactive growth strategies and continually change the rules of engagement to keep your competitors on the defensive.

E-Business & the Network Effect

Historically, incumbents have had a natural competitive advantage. On the Internet, it's the newcomers who have the edge. The Internet explodes traditional trade-offs resulting in whole new kinds of economic value which means new sets of previously unprofitable customers can be saved. Because of "The Network Effect" the majority of the economic value in an industry will accrue to the single player who reaches critical mass first. To win incumbents must change the dynamics of the race to critical mass and utilize existing assets in unique ways.