Terry McKenna is an internationally acclaimed author, speaker and consultant to Fortune 500 companies as well as smaller regional chains on the topics of human capital optimization and organizational design: people and systems. Principal and co-founder of Employee Performance Strategies, Inc. (EPS), Terry helps companies become the customers’ brand of choice by becoming the employer of choice.
Terry is principal and co-founder of Employee Performance Strategies, Inc. (EPS) founded in 1997. EPS is the leading authority in helping organizations achieve greater financial results by optimizing employee job performance. EPS develops high-performance workforces through training, organizational design, and process improvement. EPS is unique in their depth and breadth of experience in understanding and relating to business owners and their employees, due to their extensive history and focus on people-based strategy development and execution.
Terry is a well-known and respected author on a wide variety of topics. Terry's most recent book, Hire the Best C-Store Employees – Interviewing Tactics for Hiring Employees Who Can Actually Make You Money, was a #1 seller in the petroleum/convenience industry. Terry writes a monthly column for Convenience Store News and Single Store Operator, and has been featured in The Wall Street Journal and the Harvard Business School corporate training video, Benchmarking Outside The Box.
Prior to founding EPS, Terry worked 17-years with ExxonMobil Corporation – U.S. Marketing Division. While at ExxonMobil, Terry led the development and implementation of a national customer service strategy, in addition to leading the achievement of ISO-9002 certification for customer service for convenience stores for ExxonMobil's Singapore marketing affiliate.
Terry connects with his audiences on an emotional level as he introduces concepts and methods that challenge their thinking, question their mental models and ignite their passion. Terry’s ability to relate to the boardroom as well as the frontline, his unique perspective on today’s key business issues, combined with his sense of humor, energy and enthusiastic passion result in audiences and clients requesting him again and again. Most importantly, Terry’s audiences leave with specific recommendations and strategies that are practical, implementable, and cost-effective, that will enable them to take their organizations to the next level.
In over 20-years of booking speakers I have rarely – if ever – had the kind of positive feedback from my attendees as you generated.
Simply stated, your session, “Developing a High-Performance Workforce” was the #1 rated session at this year’s retailer convention. You’ve scored a trifecta, since this is the third time you’ve grabbed top honors.
Great comments from your recent presentation to our Chevron retailers and marketers. Here’s just a few: 1) Best session I’ve ever attended, 2) Made me second-guess and re-think about things that I never really thought twice about, 3) Loved the suggestions on emotional marketing and community involvement.
Your presentation and insights on “Employee Engagement” contributed significantly to the overall success of Retail’s Big Show.