Tony Hsieh

Tony Hsieh

Former CEO of Zappos and Best-Selling Author of Delivering Happiness

Speaker Categories: | Information Technology Industry | Technology Leader | E-Commerce | Customer Service | Corporate Culture | Business Leader, CEO | Entrepreneurship | Innovation | Virtual Keynotes

Travels From: NV, United States.

Speaker Fee Range: $40,001 or greater*

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Tony Hsieh Bio
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Former CEO of Zappos and Best-Selling
Author of Delivering Happiness

In 1999, at the age of 24, Tony Hsieh (pronounced Shay) sold LinkExchange, the company he co-founded, to Microsoft for $265 million. He then joined Zappos as an advisor and investor, and eventually became CEO, where he helped Zappos grow from almost no sales in 1999 into a multi-billion dollar company until his retirement in August 2020 after 21 years.


Back in 2009, the company was acquired by Amazon in 2009 in a deal valued at $1.2 billion on the day of closing. Tony has remained as CEO of Zappos, which operates independently of Amazon, and continues to help build Zappos as a company dedicated to customer service, company culture, and community.

Delivering Happiness

Tony’s book, Delivering Happiness, was published in 2010, and outlines his path from starting a worm farm to life at Zappos. Tony shows how a very different kind of corporate culture is a powerful model for achieving success and happiness. Delivering Happiness, debuted at #1 on the New York Times bestseller list.

Downtown Project

In addition to his responsibilities as CEO of, Tony helped start Downtown Project, a group committed to helping transform downtown Las Vegas into the most community-focused large city in the world. This transformation includes the relocation of the Zappos offices from Henderson, Nevada to what was the old City Hall in downtown Las Vegas.

Tony currently lives in an Airstream on half a city block right in the middle of downtown Vegas, with his dog Blizzy and two pet alpacas who enjoy hanging out by the campfires every night.


Zappos / Delivering Happiness / Downtown Las Vegas

Culture is to a company as community is to a city: it's about values, innovation, serendipity, participation, upward mobility, and attraction of smart startups and the creative class. Tony is applying his very successful Zappos corporate culture model (recognized multiple times by FORTUNE as one of the top 100 best places to work) to help build the most community-focused large city in the world in the place you would least expect it: Downtown Las Vegas. Research has shown that every time the size of a city doubles, productivity and innovation per resident increases by 15%, but when companies get bigger, productivity per employee generally goes down. With his new $350 million Downtown Project, Tony is creating a unique hybrid of corporation, community, and city to drive productivity and innovation both for Zappos as well as the city itself.

Delivering Happiness: A Path to Profits, Passion and Purpose

Tony Hsieh will discuss the different ingredients used by to build a long-lasting enduring brand, including the importance of customer service and company culture. Tony will talk about how focusing on delivering happiness to customers and employees has enabled the company to expand beyond selling shoes to clothing, bags, and other product categories.

  • Delivering Happiness: A Path to Profits, Passion, and Purpose
    Delivering Happiness: A Path to Profits, Passion, and Purpose Purchase Book

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Recent Books

  • Delivering Happiness: A Path to Profits, Passion, and Purpose
    Delivering Happiness: A Path to Profits, Passion, and Purpose Purchase Book


  • "Tony was an EXCELLENT SPEAKER! His presentation was inspiring! He was funny, engaging, interesting, and I felt like truly spoke from the heart! I think he was AMAZING, and I am really glad that SHRM had him as a speaker!"

    Society for Human Resource Management Conference
  • "We liked Tony and the core message that he delivered as well as his delivery style"

  • "Tony's presentation was SO full of energy and passion. What a delight to meet him and he did a FABULOUS job!"

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